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AI agents

Parlant

Helps businesses build customer service chatbots that follow their rules and stay on-brand.

Research-backed

What it does

Parlant is a toolkit for building AI agents that talk to customers, such as support chatbots. Its focus is control: making sure the agent behaves consistently, follows company rules and policies, and keeps a clear record of why it said what it said.

Instead of stuffing one long instruction prompt with every rule, developers define rules and knowledge separately, and Parlant brings in only what's relevant at each point in a conversation. Its makers say this helps prevent unwanted answers, and they point to their research on keeping AI responses accurate.

Who it's for

Developers at companies building customer-facing chat assistants.

Can I use it without coding?

Developers only. It's a Python library and needs programming to set up. New to this? Start here.

Can I run it?

API key
Not needed

Try it

Using Claude Code, Cursor or another AI coding assistant? Paste the prompt and it will walk you through the setup.New to this?

Before you install

  • Only download from the official GitHub page. Copies with similar names exist for many popular projects.
  • License (Apache-2.0): Permissive: free to use, change and share, including for business.
  • More on staying safe

Where people are talking about it